Your trust matters. This page explains what information Jo Mag receives, why it is used and which services help operate this website.
Who is responsible for your information?
Jo Mag is Joanna’s virtual assistance and web design business. Joanna is responsible for the personal information described in this policy. For any privacy question or request, email joanna@jomagva.com.
Information you provide
If you use the contact form, you can provide your name, email address, business name, the service you are interested in and your message. The form also includes an anti-spam field. Please do not include passwords, payment details or sensitive personal information in your message.
If you email Joanna directly, the email address and any information in your message will also be received.
How and why it is used
Your enquiry details are used to read and respond to your message, discuss the services you requested, and prepare a proposal if you ask for one. If you become a client, relevant information is also used to provide the agreed services and manage the business relationship.
Depending on your request and whether you contact Joanna as an individual or for an organisation, the lawful basis is taking steps at your request before entering into a contract, performing a contract with you, or Jo Mag’s legitimate interest in responding to business correspondence and managing business relationships.
Services that may receive information
- Formspree receives contact form submissions and delivers them to Joanna. Formspree says it may process information in the United States and other countries where it operates, and describes its transfer safeguards in its Privacy Policy.
- Cloudflare hosts this website and delivers its pages. Like other hosting providers, it may process technical request information to deliver and protect the site. See Cloudflare’s Privacy Policy.
- Google Fonts supplies the typefaces used on this site. Your browser requests font files from Google, which necessarily receives your IP address to deliver them. See Google’s Privacy Policy.
- unpkg.com serves the Formspree AJAX library used on the Contact page. It receives standard technical information when your browser loads the script; the form submission itself is sent to Formspree.
- Joanna’s email provider processes messages used to receive and answer enquiries.
These providers may process information in other countries, as described in their own privacy information. Joanna does not sell enquiry information or use it for a mailing list.
How long information is kept
Enquiry messages are kept for as long as reasonably needed to respond and handle follow-up. If no work goes ahead, they are deleted when they are no longer needed for that purpose. If you become a client, relevant business records may be kept for the period needed to manage the relationship and meet legal record-keeping obligations.
Your choices and rights
Depending on the circumstances, you may ask to access, correct or erase your personal information, or to restrict or object to how it is used. You can make a request by emailing joanna@jomagva.com. Some rights depend on the lawful basis and legal requirements that apply.
You can also complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.
Cookies and analytics
This website does not use analytics or advertising tools. The Google Fonts connection described above is made so your browser can load the site’s typefaces. The Contact page loads Formspree’s AJAX library from unpkg.com; the library sends the form submission directly to Formspree.
Updates and contact
This policy may be updated if the website or the way information is handled changes. The latest version will be published here. For questions, email joanna@jomagva.com.